Warranty Information

Our Commitment to Quality and Excellence

Experience peace of mind with our limited lifetime warranty.

Your Peace of Mind, Our Promise

At Redefined Living Blinds & Shades, we believe in delivering not just exceptional window treatments, but also a promise of lasting quality and satisfaction. Our limited lifetime warranty is designed to provide you with the assurance that your investment is protected, reflecting our commitment to excellence and your complete peace of mind.

Warranty Overview

Limited Lifetime Warranty

Redefined Living Blinds & Shades warrants that its products will be free from defects in materials and workmanship for as long as the original purchaser owns the product. Our warranty ensures that you can enjoy the luxury and functionality of your window treatments without worry. This warranty is exclusive to the original purchaser of the product and is non-transferable.

What Is Covered

Our limited lifetime warranty covers:

  1. Materials and Workmanship: Any defects in materials and workmanship for the lifetime of the product.
  2. Operational Mechanisms: Defects in the operating mechanisms, including motorized systems, for up to 5 years.
  3. Colorfastness: Protection against significant fading or discoloration for the lifetime of the product.

What Is Not Covered

This limited lifetime warranty does not cover:

  1. Normal Wear and Tear: Any wear and tear that occurs under normal use over time.
  2. Improper Use or Installation: Damage resulting from improper use, installation by non-authorized personnel, or alterations not performed by Redefined Living Blinds & Shades.
  3. Environmental Factors: Damage caused by exposure to extreme weather conditions, water damage, or other environmental factors.

How to Make a Warranty Claim

Easy and Hassle-Free Process

Making a warranty claim with Redefined Living Blinds & Shades is straightforward and hassle-free. Here’s how it works

Contact Us

Reach out to our customer service team via support@rl-shades.com or (571) 831-0597. Provide your purchase details and a brief description of the issue.

Assessment

Our team will assess the issue and determine the best course of action. This may include repair, replacement, or service.

Resolution

We will arrange for a service appointment at your convenience, ensuring your window treatments are restored to their optimal condition.

Limited Warranty Notice

This warranty is exclusive and in lieu of all other obligations, liabilities, or warranties. In no event shall Redefined Living Blinds & Shades be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense, or fee. The remedies provided in this warranty are the sole and exclusive remedies provided to you.

Experience Luxury with Confidence

Ready to enhance your home with luxurious, high-quality window treatments?

Explore our collections and enjoy the confidence that comes with our limited lifetime warranty.

Explore Our Collections Contact Customer Support

100%

Uncompromising Quality

Our shades blend affordability with exceptional quality. Each shade undergoes rigorous quality checks, ensuring our products always meet the highest standards.

30-day

Money-back Guarantee

We want you to be confident in your purchase. If you’re not satisfied, we’ll refund your payment. No hassle, no risk.

Luxury is not a privilege, but a right that everyone should enjoy.

Fabrics From Around the World

We've curated high-quality fabrics from around the world in our quest to redefine luxury for every home.

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Custom Luxury Shades

Tailor your shades with our range of colors, fabrics, and control options.

White-Glove Service

Enjoy a hassle-free, professional setup for a perfect fit.

Support

Have questions? Please contact us at support@rl-shades.com or call us at (571) 831-0597.